Extract the provider, uptime target, response and resolution times, penalties, and exclusions from a service level agreement (SLA) PDF.
The full guide: SLA uptime targets and service credit bands
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The document number and date, the effective and expiration dates, the service provider name and address, the service recipient name and address, the service description, and the governing law.
The uptime percentage, the response time, the resolution time, and the measurement period each come back as fields, and a service levels table returns each metric type, value, unit, and measurement period.
A penalties table returns each breach threshold, penalty type, amount, currency, and maximum liability; and an exclusions table returns each exclusion type and description, alongside the penalty type (enum, such as service credit, refund, or termination right), penalty amount, and penalty currency fields.
Yes. The escalation contact, the renewal term, the minimum commitment, the cap on liability, the liquidated damages, and the termination for convenience, anti-assignment, audit rights, insurance, and change of control clauses each come back as fields.
No. It reports the targets, penalties, and clauses as written into structured data. It does not calculate whether service met the target or give legal advice. PDF only, up to 10MB and 100 pages; processed for extraction only and not retained.
The tool reads a single document. The platform reads the whole estate once and keeps it queryable — the same engine, with a memory.
See document data extraction if you run this for legal and commercial teams, or the extraction API if you are building it in.